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Processing response codes
The table below shows a list of processing response codes.
| Response code | Meaning of the response code | Message on payment page |
|---|---|---|
| -20010 | Transaction was rejected because the payment amount exceeded the configured limits of issuing bank. | Payment declined. Contact the bank that issued the card. |
| -9000 | State of transaction start. | Payment declined. Please contact the Merchant. |
| -2101 | Reject by email | Payment declined. Please contact the Merchant. |
| -2020 | Invalid ECI. This code means that ECI received in PaRes is not valid for the IPS. The rule applies only to MasterCard (01,02) and Visa (05,06), where the values in the brackets are the valid values for IPS. | Payment declined. Contact the bank that issued the card. |
| -2019 | PARes from the issuing bank contains iReq, which caused the payment rejection | Payment declined. Contact the bank that issued the card. |
| -2018 | Directory server of Visa or MasterCard is either unavailable, or in response to a card engagement request (VeReq), a communication error was received. This is an error of interaction between payment gateway and IPS servers due to technical problems on the side of IPS servers. | Payment declined. Contact the bank that issued the card. |
| -2017 | Declined. PARes status is not «Y». | Payment declined. Please contact the Merchant. |
| -2016 | Issuing bank could not determine if the card is 3-D Secure. | Payment declined. Contact the bank that issued the card. |
| -2015 | VERes from DS contains iReq, which caused the payment rejection. | Payment declined. Contact the bank that issued the card. |
| -2013 | All payment attempts were used. | Payment declined. Check the entered data and that there are enough funds on the card and repeat the operation. |
| -2012 | This operation is not supported. | Payment declined. Contact the bank that issued the card. |
| -2011 | Issuing bank was not able to perfor the authorization of a 3D-Secure card. | Payment declined. Contact the bank that issued the card. |
| -2010 | Mismatching of XID. | Payment declined. Please contact the Merchant. |
| -2007 | The period for entering card data has expired. The default timeout value is 20 minutes; the session timeout can be specified on registering an order; if a merchant has the «Non-standard session duration» privilege, the value specified in the merchant settings is used. | The data entering period has expired. |
| -2006 | Means that the issuing bank rejected the authentication (3D-Secure authorization has not been performed). | Operation is impossible. Cardholder authentication completed unsuccessfully. |
| -2005 | Means that RBS could not check issuing bank sign, i.e. PARes was readable, but the sign was wrong. | Payment declined. Contact the bank that issued the card. |
| -2003 | Blocking by port. | Payment declined. Please contact the Merchant. |
| -2002 | Transaction was rejected because the payment amount exceeded the configured limits. Note: The limits mean the limits of the issuing bank, or the daily turnover of the store, or the store limits for operations with the same card, or the store limits for the same operation. | Payment declined. Please contact the Merchant. |
| -2001 | Transaction is rejected because the IP address of the Customer is in the black list. | Payment declined. Please contact the Merchant. |
| -2000 | Transaction is rejected since card number is in the black list. | Payment declined. Please contact the Merchant. |
| -999 | Payment for the order was declined by SBOL | SBOL payment declined |
| -100 | There were not payment attempts. | - |
| 0 | Payment has been performed successfully. | - |
| 1 | Proof of identity is necessary for successful completion of the transaction. In case of an internet transaction (the present case) confirmation is impossible, so transaction is considered to be declined. | Payment declined. Contact the bank that issued the card. |
| 5 | Refuse of network to process transaction. | Payment declined. Contact the bank that issued the card. |
| 7 | Pick up card Fraud | |
| 12 | Declined. Invalid transaction | |
| 13 | Unable to process amount (incorrect amount) | |
| 14 | Declined. Incorrect card number | |
| 15 | IPS cannot identify the issuing bank. | Payment error. Try again later. If this error occurs repeatedly, please contact your bank for more details. You can find the telephone number of the bank on the back side of your card. |
| 19 | Re-enter transaction. Upon a repeated response – decline. | |
| 31 | Operation is not allowed in stand-in mode | |
| 41 | Pick up. Card is lost | |
| 43 | Pick up. Card is stolen | |
| 53 | The card does not exist in the processing systems. | Payment declined. Please contact the Merchant. |
| 61 | Declined. Limit exceeded | |
| 62 | Card is blocked | |
| 65 | The limit on the number of transactions per day has been exceeded | |
| 75 | Declined. Allowable number of PIN entry tries exceeded | |
| 76 | Transaction not found | |
| 81 | DECLINED_BY_PINPROC | Payment declined. Contact the bank that issued the card. |
| 82 | Invalid CVC | |
| 88 | Refusal of the tokenizer to attempt an operation, invalid token. | |
| 93 | Declined. The transaction could not be completed | |
| 94 | Declined. Duplicate transaction, similar transaction was received | |
| 96 | Declined. Request processing error | |
| 100 | Card limits exceeded (the issuing bank has declined a transaction with the card). | Payment declined. Contact the bank that issued the card. |
| 101 | Card expired | Payment declined. Check the entered data and that there are enough funds on the card and repeat the operation. |
| 103 | There is no connection with the Issuing bank. Sales outlet need to contact Issuing bank. | Payment declined. Contact the bank that issued the card. |
| 104 | This is an attempt to perform a transaction for an account that has usage restrictions. | Payment declined. Contact the bank that issued the card. |
| 105 | No description | |
| 106 | The maximum number of attempts to enter PIN is exceeded. It is possible that the card is blocked temporary. | Payment declined. Please contact the Merchant. |
| 107 | Please contact Issuing bank. | Payment declined. Contact the bank that issued the card. |
| 109 | Merchant/terminal identifier is incorrect or ACC is blocked on the processing level. | Payment declined. Please contact the Merchant. |
| 110 | Transaction amount is incorrect. | Payment declined. Please contact the Merchant. |
| 111 | Card number is incorrect. | Payment declined. Contact the bank that issued the card. |
| 116 | Transaction amount exceeds the available balance of the selected account. | Payment declined. Check the entered data and that there are enough funds on the card and repeat the operation. |
| 117 | No description | |
| 118 | Service not enabled (rejection came from the issuer). | Payment declined. Contact the bank that issued the card. |
| 119 | The merchant's acquirer limit has been used up. | Payment declined. Contact the bank that issued the card. |
| 119 | Transaction is illegal. | Payment declined. Contact the bank that issued the card. |
| 120 | The operation is declined: the transaction is not allowed by the Issuing bank. Response code of the IPS – 57. Reasons for rejection should be specified an the issuing bank. | Payment declined. Contact the bank that issued the card. |
| 121 | This is an attempt to perform a transaction for an amount exceeding the day limit set by the issuing bank. | Payment declined. Contact the bank that issued the card. |
| 123 | Available limit of the number of transactions was exceeded: the Customer has executed the maximum number of transactions within the limit cycle and tries to execute another one. | Payment declined. Contact the bank that issued the card. |
| 124 | Technical error | |
| 125 | Card number is incorrect. This error may have several meanings: Attempt to perform a refund of amount exceeding the hold amount; Attempt to refund zero amount. For AmEx this code means that an incorrect card expiration date was specified. | Payment declined. Check the entered data and that there are enough funds on the card and repeat the operation. |
| 208 | Card is lost. | Payment declined. Please contact the Merchant. |
| 209 | Card limitations exceeded. | Payment declined. Please contact the Merchant. |
| 396 | Loan amount out of allowed bounds | |
| 397 | Technical error | |
| 398 | The specified type of loan is not in commercial conditions | |
| 399 | Technical error | Desired loan terms do not match the pre-agreed terms |
| 400 | Reversal is processed. | - |
| 433 | Suspicious reversal | Payment error. Try again later. If this error occurs repeatedly, please contact your bank for more details. You can find the telephone number of the bank on the back side of your card. |
| 434 | Response received after reversal | Payment error. Try again later. If this error occurs repeatedly, please contact your bank for more details. You can find the telephone number of the bank on the back side of your card. |
| 435 | No such response code from the network | Payment error. Try again later. If this error occurs repeatedly, please contact your bank for more details. You can find the telephone number of the bank on the back side of your card. |
| 902 | Card limitations (the Cardholder is attempting to perform a transaction that is forbidden for him). | Payment declined. Contact the bank that issued the card. |
| 903 | Attempt to perform a transaction of amount exceeding Issuing bank limit. | Payment declined. Contact the bank that issued the card. |
| 904 | The message format is incorrect in terms of the issuing bank. | Payment declined. Contact the bank that issued the card. |
| 907 | Cannot contact issuer bank Authorization in the stand-in mode is not allowed for this card number (this mode means that the Issuing bank is unable to connect to the IPS, and, therefore, the transaction can be either processed offline with the further uploading to the back office or can be declined). | No connection to the bank. Try again later. |
| 909 | It is impossible to process the operation (a common error in the system functioning has occured). It is fixed by the payment network or the issuing bank. | Payment declined. Contact the bank that issued the card. |
| 910 | Issuing bank is not available. | No connection to the bank. Try again later. |
| 913 | The message format is incorrect in terms of IPS. | Payment declined. Contact the bank that issued the card. |
| 914 | Transaction is not found (when sending a completion, reversal or refund request). | Payment declined. Please contact the Merchant. |
| 998 | The request timed out | |
| 999 | The beginning of the transaction authorization is missed. Declined by fraud. If this response code is delivered, further payment attempts get declined. | Payment declined. Please contact the Merchant. |
| 1001 | Empty (is specified at the moment of transaction authorization, when card details are not entered yet). | No response from the bank. Try again later. |
| 1111 | The number of requests for the card has been exceeded. | Payment declined. Please contact the Merchant. |
| 2002 | Incorrect operation. | Payment declined. Please contact the Merchant. |
| 2003 | SSL (not 3-D Secure/SecureCode) transactions are forbidden for the Merchant. | Payment declined. Please contact the Merchant. |
| 2004 | Payment through SSL without CVC2 is forbidden. | Payment declined. Please contact the Merchant. |
| 2005 | The payment does not meet the conditions of the validation rule for 3D-Secure. | Payment declined. Please contact the Merchant. |
| 2006 | One-phase payments are forbidden. | Payment declined. Please contact the Merchant. |
| 2008 | The transaction is not completed. | Payment declined. Please contact the Merchant. |
| 2009 | Refund amount exceeds deposited amount. | Payment declined. Please contact the Merchant. |
| 2014 | Error of 3DS rule execution. | Payment declined. Please contact the Merchant. |
| 2015 | Terminal select rule error (rule is incorrect). | Payment declined. Please contact the Merchant. |
| 2016 | 3-D Secure payment is necessary, but the Merchant does not have permission for 3-D Secure payment. | Payment declined. Please contact the Merchant. |
| 2022 | Order rejected by an external system request | Declined. |
| 2023 | The queue of requests to be processed exceeded the allowed limit. | Payment error. Try again later. |
| 2024 | Draft. | |
| 2025 | The Customer has not applied for a loan. | |
| 4005 | The order was declined by the merchant. | Declined by Merchant. |
| 71015 | Entered card details are incorrect. | Payment declined. Check the entered data and that there are enough funds on the card and repeat the operation. |
| 151018 | Processing timeout. Sending is failed. | No response from the bank. Try again later. |
| 151019 | Processing timeout. Sending is success, response from the bank was not received. | No response from the bank. Try again later. |
| 341014 | RBS general error. | Payment declined. Please contact the Merchant. |
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