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Payment reversal

Reversal of a payment for an order is available to Merchants provided that they have the corresponding permissions and approval of Sberbank.

  • With one-phase payments, payment reversal is possible for orders in the state Deposited, but only before the close of the day, that is, until 24:00 (Moscow time) on the day when the payment was made.
  • In case of two-phase payments, a payment reversal can be processed for orders in the Approved status.


The table below shows how the merchant and the payment gateway interact when a payment is reversed.

1

The merchant makes a request to reverse the payment:

2

After receiving a successful response from the Payment Gateway, the Merchant makes a request for order status:

There is an option to set up callback notifications about order status instead of sending the getOrderStatusExtended request. These notifications will be sent to you automatically after the order status changes.