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Request for refund in partial amount in monetary funds, shopping cart (refundOrder)

The request used for partial refund is refundOrder in which the refunded cart items must be passed. On this request, the funds spent on the order will be returned to the payer.

The request will end with an error if the funds have not been debited for this order. Multiple refunds are available, but not exceeding the initial amount debited.

Use the following URL to connect to the Test Service (WSDL):
https://3dsec.sberbank.ru/payment/webservices/merchant-ws?wsdl.

For error-free processing of the request it is sufficient to pass the quantity and positionId parameters.

In a refund request, the cart is specified in the refundItems block.

  • In case of a full refund, passing the cart of items data is optional.
  • When making a refund for an amount that differs from the amount that has been charged (except for passing the «0» value), the data about the cart of items must be mandatory passed.
  • In case of making several refunds for orders with carts, all of those refunds must be performed using the algorithm for making a refund with the cart data passed.
  • The refund amount (in money) in the cart must not exceed the confirmed amount of the original order (for autoRefund requests, the composite sums of money and points are compared).
  • Prices of all the items in the cart must be specified in the same currency (if the currency of items is to be specified) and must match the currency of the original order. For Sberbank «Spasibo» the order currency must be Russian rubles (643-RUB).
  • Line items missing in the original order are forbidden for passing in the cart. A check is carried out whether given item in the refund cart is present in the original order. The positionId, name, and itemCode must match. If at least one value does not coincide, it is considered that the line item is missing from the original order.
  • The value of quantity elements in the completion request cart must not exceed the value of the same parameter in the registration order cart.
  • The itemAmount parameter value of the items block must not exceed the value of the same parameter in the original order. For autoRefund request the system compares the value of itemAmount in items block with the amount of money and points for the same position in the original order.
  • All cart parameters are checked for compliance with the required format (length).

If at least one of the above conditions is not met, the order refund request is considered to be incorrectly generated and the payment gateway must refund an error.

In this document, the following data type conventions are used when describing request and response parameters:

  • A<n> – a sequence of Latin letters of length <n>;
  • A..<n> – a sequence of Latin letters with a length not exceeding <n>;
  • N<n> – a sequence of digits of length <n>;
  • N..<n> – a sequence of digits with a length not exceeding <n>;
  • AN<n> – a sequence of Latin letters and numbers of fixed length <n>;
  • AN.. <n> – a sequence of Latin letters and numbers with a length not exceeding <n>;
  • ANS<n> – a sequence of Latin letters, numbers and characters of fixed length <n>
  • ANS.. <n> – a sequence of Latin letters, numbers and characters with a length not exceeding <n>;
  • UTC – date and time, in this case: the date must be passed without specifying the time zone, Moscow time, for the SOAP protocol, the standard encoding xs: dateTime is used.

Request parameters

Name Type Mandatory Description FFD version

orderId

ANS36

Yes

Identifier of the order in the payment system. It is unique within the system. The identifier is missing if the order registration failed due to an error detailed in errorCode.

All versions.

refundAmount

N..12

Yes

The refund amount in the order currency. The amount can be equal to or less than the order remaining amount.

All versions.

language

A2

No

Language in the ISO 639-1 encoding. If the language is not specified, the default language defined in the store settings is used.

All versions.

params

See column with the description.

No

Additional tag with the attributes for passing additional parameters. The fields for additional information and its subsequent storage. These fields can be submitted for processing by the bank for further display in the registers. By default, the order number orderNumber and its description orderDescription are passed to the bank for processing (no more than 99 characters, «%» (percentage), «+» (plus),  «\r» (carriage return) and «\n» (line feed) are prohibited for using).

Enabling the functionality is possible upon agreement with the Bank during the integration period. To pass N parameters, a request must contain N params tags, where the name attribute contains the parameter name and value attribute contains its value:

Name Type Description
Name

name

Type

AN..20

Type2

ANS..255

Type3

A7

Type4

ANS..100

Description
REST

Name of the additional parameter.

REST Online Lending

The attribute name, always takes the value of mdOrder.

WS

Name of the additional parameter.

Spasibo

Name or the description of an item in any format.

Spasibo2

Name of the parameter describing the details of a line item

ANS..255

Name of the additional parameter.

value

AN..1024

The value of the additional parameter is up to 1024 characters.

It is forbidden to pass reserved names in the parameter (if they are passed, the order may be rejected):

  • sbrf_spasibo:amount_bonus
  • sbrf_sbermiles:amount_bonus
  • loyaltyId

All versions.

refundItems

Not applicable

Yes

Tag for transferring information about returned goods – item number in the request, name, details, unit of measure, quantity, currency, item code, discount, agent's benefit.

(Go to description.)

All versions.

additionalOfdParams

Data block for transferring additional parameters of the OFD

Yes

Some parameters of additionalOfdParams block duplicate parameters of cartItems.items.itemAttributes block. The additionalOfdParams block is included for all line items of the order, whereas cartItems.items.itemAttributes applies to individual items. If the additionalOfdParams and cartItems.items.itemAttributes and additionalOfdParams blocks pass different values, then the priority value will be the one that was passed in cartItems.items.itemAttributes, that is, for an individual position.

The transfer of this block is possible only when using the following OFDs:

  • ATOL;
  • Business.Ru;
  • Evotor.

(Go to description.)

refundItems

refundItems contains the following elements.

A parameter included in a block and indicated as mandatory is only mandatory within that block. If the section is optional and missing, then the parameters included in it should not be passed.

Name Type Mandatory Description FFD version

items

Not applicable

No

An element of the array containing attributes of an item in the cart. The description of the attributes is given below.

(Go to description.)

All versions.

items

A parameter included in a block and indicated as mandatory is only mandatory within that block. If the section is optional and missing, then the parameters included in it should not be passed.

Name Type Mandatory Description FFD version

positionId

ANS..12

Yes

Unique identifier of a line item within the order cart.

The registered cart must contain an item with this positionId value, otherwise the order will fail.

All versions.

Name

name

Type

ANS..100

Description

REST

Name or the description of an item in any format.

Use
- to pass \ use \«- to pass »

REST Online Lending

For Online Lending functionality, it's necessary to specify a description of the line item in accordance with the Yandex.Market catalog, subject to the following requirements:

  • The following words and character sequences are not allowed: file, exec, insert, as, select, or, procedure, limit, order, and, or, by, asc, desc, delete, update, distinct, having, truncate, replace, handler, like, regex, tz_offset, to_timestamp_tz, bfilename, union, sql-command, abort, alter, analyze, begin, audit, checkpoint, close, cluster, comment, commit, copy, create, deallocate, declare, delete, drop, end, execute, explain, fetch, grant, insert, lock, move, noaudit, notify, prepare, reindex, rename, reset, revoke, rollback, savepoint, select, set, show, shutdown, start, truncate, unlisten, update, vacuum
  • The following special characters are not allowed: ' & – # % | ; =
WS

Name or the description of an item in any format.

Use
- to pass \ use \«- to pass »

WS Online Lending

For online crediting functionality it's necessary to specify a description of the good item in accordance with the Yandex.Market.

ANS..100

Yes

Name or the description of an item in any format.

Use
- to pass \ use \«- to pass »

All versions.

itemDetails

Not applicable

No

Additional block containing the parameters describing a line item. The description of the attributes is given below.

The field size limit is 1024 bytes.

(Go to description.)

All versions.

quantity

N..18

Yes

Element describing the total of items of one positionId and its unit of measurement The description of the attributes is given below.

(Go to description.)

All versions.

itemAmount

N..12

Yes

The sum of the cost of all line items of one positionId in minimum currency units. Passing itemAmount is mandatory only if the itemPrice parameter was not passed. Otherwise passing of itemAmount is not required. If both parameters – itemPrice and itemAmount – are passed. then itemAmount must be equal to itemPrice * quantity, otherwise, the request will result in an error.

When calculating itemAmount = itemPrice*quantity parameter, the result is rounded up to the second digit after the decimal point. For example, if the calculation result is 100.255, then final value will be 100.26.

All versions.

itemCurrency

N3

No

Currency code of a line item according to ISO 4217. If the parameter is not specified, it is considered to be equal to the order currency.

All versions.

itemCode

ANS..100

Yes

Number (identifier) of a line item in the store system.

All versions.

tax

N..18

No

An additional tag with attributes describing the tax. Nested tags are described below.

All versions.

itemPrice

N..18

No

The price of one line item of one positionId specified in minimum currency units. Mandatory for merchants using fiscalization.

  • itemPrice cannot be less than 0.
  • itemPrice may be either string or integer.

All versions.

itemAttributes

See description.

No

Tag that serves to pass a set of attributes of the line item. Attributes must be specified as follows. 

<attributes  name="attribute_name_1">attribute_value_1</attributes>
<attributes  name="attribute_name_2">attribute_value_2</attributes>

See description below.

1.05 and later versions.

itemAttributes

Name Type Mandatory Description FFD version

paymentMethod

N..2

Yes

Payment type. Possible values:

  • 1 – full pre-payment before the delivery date of the payment subject;
  • 2 – partial pre-payment before the delivery date of the payment subject;
  • 3 – advance payment;
  • 4 – full payment on the delivery date of the payment subject;
  • 5 – partial payment for the payment subject on the delivery date followed by payment on credit;
  • 6 – delivery of the payment subject on the delivery date without payment followed by payment on credit;
  • 7 – payment for the payment subject after its delivery using payment on credit.

Values are passed in the following priority (indicated in descending order of priority):

  1. Shopping cart from API request.
  2. Fiscalization settings in your personal account.
  3. Default values.

For paymentMethod, the default value is 1 (full prepayment before the transfer of the payment item).

1.05 and later versions.

paymentObject

N..2

Yes

Type of item being paid for. Possible values:

  • 1 – product;
  • 2 – excisable product;
  • 3 – work;
  • 4 – service;
  • 5 – gambling bet;
  • 6 – gambling winnings;
  • 7 – lottery ticket;
  • 8 – lottery winnings;
  • 9 – intellectual property;
  • 10 – payment;
  • 11 – agent's fee;
  • 12 – several subjects;
  • 13 – other payment subject.
  • * 14 – property rights;
  • 15 – non-operating income;
  • 16 – insurance premiums: on the amount of expenses that reduce the amount of tax (advance payments) in accordance with paragraph 3.1 of Article 346.21 of the Tax Code of the Russian Federation;
  • 17 – sales tax;
  • 18 – resort tax.

Values are passed in the following priority (indicated in descending order of priority):

  1. Shopping cart from API request.
  2. Fiscalization settings in your personal account.
  3. Default values.

The default value for paymentObject is 1 (item).

1.05 and later versions.

nomenclature

ANS

yes (if markQuantity is passed)

Trade item code in text representation. Maximum length – 32 bytes.

1.05 and later versions.

markQuantity

(Go to description.)

No

Fractional quantity of the labeled item.

1.2 and later versions.

userData

ANS..64

No

Value of user details. May be transferred only after approval by Federal Tax Service.

1.05 and later versions.

agent_info.type

N..2

Mandatory if agent_info object is passed.

Agent type. The following values are available:

  • 1 – banking payment agent;
  • 2 – banking payment subagent;
  • 3 – payment agent;
  • 4 – payment subagent;
  • 5 – attorney;
  • 6 – commission agent;
  • 7 – other agent.

1.05 and later versions.

agent_info.paying.operation

ANS..24

No

Name of the transaction of the paying agent.

1.05 and later versions.

agent_info.paying.phones

array ANS..19

No

Phone numbers array of the payments agent in +N format.

1.05 and later versions.

agent_info.paymentsOperator.phones

Array ANS..19

No

Phone numbers array of the payments operator in +N format.

1.05 and later versions.

agent_info.MTOperator.phones

array ANS..19

No

An array of Money Transfer operator phone numbers in +N format.

1.05 and later versions.

agent_info.MTOperator.name

ANS..64

No

Money Transfer operator name.

1.05 and later versions.

agent_info.MTOperator.address

ANS..256

No

Money Transfer operator address.

1.05 and later versions.

agent_info.MTOperator.inn

N10..12

No

Money Transfer operator TIN.

1.05 and later versions.

supplier_info.phones

Array ANS..19

No

An array of supplier phone numbers in +N format.

1.05 and later versions.

supplier_info.name

ANS..256

No

Supplier name.

1.05 and later versions.

supplier_info.inn

N10..12

No

Supplier TIN.

1.05 and later versions.

quantity

quantity contains the following elements.

Name Type Mandatory Description FFD version

measure

ANS..20

Yes

The unit of measurement for the quantity of line item instances.

All versions.

If the FFD is version 1.2 or later, then the following parameters are passed here:

Name Type Mandatory Description FFD version

value

N1

Yes

Quantity of line items in given positionId. For FFD version 1.2+, the value is always 1.

1.2 and later versions.

measure

N..3

Yes

Unit of measurement for the quantity of the payment subject. In case of FFD version 1.2+, if the 'nomenclature' and 'markQuantity' parameters are passed, the value is always 0. In other cases, it can have some value.

1.2 and later versions.

Possible values of measure

Value Description
0 Used for payment subjects that can be sold individually or in units (as well as in the event that the payment subject is a product subject to mandatory labeling with an identification tool (which can be known from mark_code being passed))
10 Gram
11 Kilogram
12 Ton
20 Centimeter
21 Decimeter
22 Meter
30 Square centimeter
31 Square decimeter
32 Square meter
40 Milliliter
41 Liter
42 Cubic meter
50 Kilowatt hour
51 Gigacalorie
70 Day (24h)
71 Hour
72 Minute
73 Second
80 Kilobyte
81 Megabyte
82 Gigabyte
83 Terabyte
255 Applicable when using other units of measurement

markQuantity

Parameters of markQuantity tag:

A parameter included in a tag and indicated as mandatory is only mandatory within that tag. If the tag itself is not mandatory and is not passed, its included parameters should not be passed.

Name Type Mandatory Description

numerator

N..12

yes

The numerator of the fractional part of the payment subject.

denominator

N..12

yes

The denominator of the fractional part of the payment subject.

itemDetails

'itemDetails contains the following elements.

A parameter included in a block and indicated as mandatory is only mandatory within that block. If the section is optional and missing, then the parameters included in it should not be passed.

Name Type Mandatory Description FFD version

itemDetailsParams

ANS..255

Yes

Parameter describing additional information regarding a line item. The description of the attributes is given below.

(Go to description.)

All versions.

==== itemDetailsParams ==== 'itemDetailsParams contains the following elements.

Name Type Mandatory Description FFD version

Name

name

Type

AN..255

Type2

ANS..255

Description

REST

Name of the parameter describing the details of a line item

WS

Name of the parameter describing the details of a line item

AN..255

Yes

Name of the parameter describing the details of a line item

All versions.

tax

tax contains the following elements.

A parameter included in a block and indicated as mandatory is only mandatory within that block. If the section is optional and missing, then the parameters included in it should not be passed.

Name Type Mandatory Description

taxType

N..2

No

VAT rate. The following values are available:

  • 0 – without VAT;
  • 1 – VAT at rate of 0%;
  • 2 – receipt VAT at rate of 10%;
  • 4 – receipt VAT at calculated rate of 10/110;
  • 6 – receipt VAT at rate of 20%;
  • 7 – receipt VAT at calculated rate of 20/120.

If the cart and fiscalization data are not included in the request, then the default values specified in the personal account are passed to the Fiscal Data Operator (see User Manual for personal account).

All versions.

taxSum

N..18

No

Amount of the tax calculated by the merchant. The amount is specified in minimum currency units

All versions.

additionalOfdParams

additionalOfdParams contains the following elements.

Name Type Mandatory Description FFD version

agent_info.type

N..2

Mandatory if agent_info object is passed.

Agent type. The following values are available:

  • 1 – banking payment agent;
  • 2 – banking payment subagent;
  • 3 – payment agent;
  • 4 – payment subagent;
  • 5 – attorney;
  • 6 – commission agent;
  • 7 – other agent.

1.05 and later versions.

agent_info.paying.operation

ANS..24

No

Name of the transaction of the paying agent.

1.05 and later versions.

agent_info.paying.phones

array ANS..19

No

Phone numbers array of the payments agent in +N format.

1.05 and later versions.

agent_info.paymentsOperator.phones

Array ANS..19

No

Phone numbers array of the payments operator in +N format.

1.05 and later versions.

agent_info.MTOperator.address

ANS..256

No

Money Transfer operator address.

1.05 and later versions.

agent_info.MTOperator.inn

N10..12

No

Money Transfer operator TIN.

1.05 and later versions.

agent_info.MTOperator.name

ANS..64

No

Money Transfer operator name.

1.05 and later versions.

agent_info.MTOperator.phones

array ANS..19

No

An array of Money Transfer operator phone numbers in +N format.

1.05 and later versions.

supplier_info.phones

Array ANS..19

No

An array of supplier phone numbers in +N format.

1.05 and later versions.

cashier

A..256

No

Full name of the cashier

When requesting a refund, the value of this parameter may differ from that given during the registration of the order.

1.05 and later versions.

additional_check_props

ANS..16

No

Additional check details.

When requesting a refund, the value of this parameter may differ from that given during the registration of the order.

1.05 and later versions.

additional_user_props.name

ANS..24

No

Name of the additional property of the user.

When requesting a refund, the value of this parameter may differ from that given during the registration of the order.

1.05 and later versions.

additional_user_props.value

ANS..24

No

The value of the additional user attribute.

When requesting a refund, the value of this parameter may differ from that given during the registration of the order.

1.05 and later versions.

cashier_inn

N..12

No

Cashier's INN

1.2 and later versions.

client.address

ANS..256

No

Customer address.

1.2 and later versions.

client.birth_date

NS10

No

Customer birth date as dd.mm.yyyy

1.2 and later versions.

client.citizenship

N3

No

Country numeric code of the county of Customer's citizenship. The country code is specified according to All-Russian World Countries Classifier (OKSM)

1.2 and later versions.

client.document_code

N2

No

Identification document type numeric code (for example, 21 stands for Russian Passport).

1.2 and later versions.

client.passport_number

NS11

No

Series and number of the payer's passport: 1111 222222

1.2 and later versions.

client.email

ANS..64

No

Customer's email address. Exactly one of the two fields must be passed: email or phone.

1.2 and later versions.

client.phone

NS..19

No

Customer's phone number. Must be passed with the country code without spaces and additional characters (except for + character). For example, the number «+371 2 1234567» should be passed as «+37121234567»). Exactly one of the two fields must be passed: email or phone.

1.2 and later versions.

client.inn

N12

No

INN of the buyer.

1.2 and later versions.

client.name

ANS..256

No

Customer name.

1.2 and later versions.

operatingCheckProps.name

ANS

No

Operation ID The value is «0» until the value of Russia's Federal Tax Service attribute is determined.

1.2 and later versions.

operatingCheckProps.name

ANS

No

Operation ID The value is «0» until the value of Russia's Federal Tax Service attribute is determined.

1.2 and later versions.

operatingCheckProps.timestamp

NS19

No

Date and time of the operation in dd.mm.yyyy HH:MM:SS format

1.2 and later versions.

operatingCheckProps.value

ANS..64

No

Operation data.

1.2 and later versions.

sectoralCheckProps.date

NS10

No

Date of the legislative act of the federal body of executive power that sets forth the requirements for assigning the value of «sectoral attribute». Format: dd.mm.yyyy.

1.2 and later versions.

sectoralCheckProps.federalId

ANS

No

Identifier of federal body of executive power. Must be one of the values from directory of federal bodies of executive power

1.2 and later versions.

sectoralCheckProps.number

N..32

No

Number of the legislative act of the federal body of executive power that sets forth the requirements for assigning the value of «sectoral attribute».

1.2 and later versions.

sectoralCheckProps.value

ANS..256

No

A set of values defined by the legislative act of the federal body of executive power.

1.2 and later versions.

Response parameters

Name Type Mandatory Description FFD version

errorCode

ANS..3

No

Error code.

All versions.

errorMessage

AN..512

No

Error description in the language passed in the language parameter in the request.

All versions.

Error codes

Value Description FFD version
0 {{section>en:integration:api:errors:errors#common.no.error&noheader
5 {{section>en:integration:api:errors:errors#common.access.denied&noheader
5 {{section>en:integration:api:errors:errors#common.change.password&noheader
5 {{section>en:integration:api:errors:errors#paymentOrder.mdOrder.empty&noheader
5 {{section>en:integration:api:errors:errors#refundOrder.amount.invalid&noheader
6 {{section>en:integration:api:errors:errors#common.orderId.unknown&noheader
7 {{section>en:integration:api:errors:errors#refundOrder.state.wrong&noheader
7 {{section>en:integration:api:errors:errors#refundOrder.amount.exceeding&noheader
7 {{section>en:integration:api:errors:errors#common.system.error&noheader

Examples

Request example

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:mer="http://engine.paymentgate.ru/webservices/merchant">
  </soapenv:Header>
   <soapenv:Body>
      <mer:refundOrder>
         <order language="ru" orderId="2caa983e-d7bb-7f3d-9338-8e410128092a" refundAmount="23500">
                        <refundItems>
                  <!-- Zero or more repetitions: -->
	                <items positionId="1">
	                     <name>"SMALL"</name>
	                     <quantity measure="0">1</quantity>
	                     <itemCode>270_235.00</itemCode>
	                     <itemPrice>23500</itemPrice>
	                     <tax>
 	                        <taxType>0</taxType>
 	                        <taxSum>0</taxSum>
                    	 </tax>     
	               <itemAttributes>
                      <attributes  name="nomenclature">010463003407001221CMK45BrhN0WLf</attributes>
                       <attributes  name="paymentMethod">1</attributes>
                       <attributes  name="paymentObject">30</attributes>
                       <attributes  name="agent_info.type">7</attributes>
                       <attributes  name="agent_info.paying.operation">testoperation</attributes>
                       <attributes  name="agent_info.paying.phones">+79123456789</attributes>
                       <attributes  name="agent_info.paymentsOperator.phones">+79123456789</attributes>
                       <attributes  name="agent_info.MTOperator.phones">+79123456789</attributes>
                       <attributes  name="agent_info.MTOperator.name">MT operator</attributes>
                       <attributes  name="agent_info.MTOperator.address">Moscow</attributes>
                       <attributes  name="agent_info.MTOperator.inn">8634330204</attributes>
                       <attributes  name="supplier_info.phones">+79123456789</attributes>
                       <attributes  name="supplier_info.name">Supplier</attributes>
                       <attributes  name="supplier_info.inn">287381373424</attributes>
                       <attributes  name="excise">10.0</attributes>
                       <attributes  name="country_code">810</attributes>
                       <attributes  name="declaration_number">12332234533</attributes>
                       <attributes  name="userData">user data</attributes>
                       <attributes  name="markQuantity.numerator">1</attributes>
                       <attributes  name="markQuantity.denominator">2</attributes>
                       <attributes  name="sectoralItemProps[0].federalId">001</attributes>
                       <attributes  name="sectoralItemProps[0].date">10.10.2021</attributes>
                       <attributes  name="sectoralItemProps[0].number">123/4567</attributes>
                       <attributes  name="sectoralItemProps[0].value">value1</attributes>
                       <attributes  name="sectoralItemProps[1].federalId">003</attributes>
                       <attributes  name="sectoralItemProps[1].date">10.10.2021</attributes>
                       <attributes  name="sectoralItemProps[1].number">321/4567</attributes>
                       <attributes  name="sectoralItemProps[1].value">value2</attributes>
                    </itemAttributes>
	                  </items>	        
                  </refundItems>           
         </order>
      </mer:refundOrder>
   </soapenv:Body>
</soapenv:Envelope>

Пример ответа

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
   <soap:Body>
      <ns1:refundOrderResponse xmlns:ns1="http://engine.paymentgate.ru/webservices/merchant">
         <return errorCode="0" errorMessage="Successful"/>
      </ns1:refundOrderResponse>
   </soap:Body>
</soap:Envelope>